We want you to love your KIKO MILANO purchase. If something is not right, please review our returns and exchanges policy below.
Returns
You may return eligible products within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.
- Opened or used cosmetics may not be eligible for return for hygiene reasons, unless faulty.
- Sale items may be subject to different return conditions as stated at the time of purchase.
- Return shipping costs may apply unless the product is defective or we made an error.
Exchanges
Exchanges are available for eligible items within the return window, subject to stock availability. Please contact us before sending any products back so we can guide you through the process.
Faulty or damaged items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos of the product and packaging. We will arrange a replacement or refund as appropriate.
How to start a return
To request a return or exchange, please contact our customer care team with your order number and the reason for your request. Our team will provide the next steps.
Refunds are processed to the original payment method once we have received and inspected the returned items. Processing times may vary depending on your bank or payment provider.